7zed Privacy Policy — Your Data, Your Rights, Our Commitment

Information We Collect

This Privacy Policy applies to all players who access the 7zed platform at 7zed.vip, whether via desktop browser, mobile browser, or any 7zed-branded application. It governs all personal data collected by 7zed in the course of operating its online casino and sports betting services for players based in Bangladesh and elsewhere. By using the 7zed platform, you consent to the data practices described in this policy.

7zed collects personal data from players through several channels: directly from the player during registration and account management, automatically through your use of the platform, and from third parties such as payment processors and identity verification services. The categories of data we collect are as follows:

7zed does not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe your child has registered on the 7zed platform, please contact us immediately at [email protected].

How We Use Your Data

7zed processes your personal data only for lawful, clearly defined purposes. We do not use your data for any purpose that is inconsistent with the reasons for which it was originally collected. The primary purposes for which 7zed uses your personal information are listed below, along with the lawful basis for each processing activity.

• Account creation and management: We use your identity and contact data to create and maintain your 7zed player account, authenticate your identity at login, and allow you to manage your account settings and preferences. Lawful basis: performance of a contract.
• Payment processing: Your financial data is used to process deposits and withdrawal requests via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer). Lawful basis: performance of a contract.
• Identity verification (KYC): We use identity and verification document data to comply with our Know Your Customer obligations, confirm that players meet the 18+ age requirement, and prevent fraudulent account creation. Lawful basis: legal obligation and legitimate interest.
• Fraud prevention and security: Technical data and usage data are analysed to detect suspicious behaviour, prevent multi-accounting, identify bonus abuse, and protect the integrity of the platform and its players. Lawful basis: legitimate interest and legal obligation.
• Responsible gaming monitoring: Usage data including session duration, wagering frequency, and deposit patterns are monitored to identify players who may be showing signs of problem gambling. Where indicators are detected, 7zed may proactively reach out to the player with responsible gaming resources. Lawful basis: legal obligation and legitimate interest.
• Customer support: Communications data from live chat and email interactions is retained so that support agents have context when assisting with account queries, disputes, or complaints. Lawful basis: performance of a contract and legitimate interest.
• Platform improvement: Aggregated and anonymised usage data is used to analyse player behaviour patterns, improve game offerings, optimise platform performance, and develop new features. Individual players are not identifiable from this analysis. Lawful basis: legitimate interest.
• Promotional communications: If you have opted in to marketing communications, we may use your contact data to send you information about new games, seasonal promotions (such as Eid or BPL season offers), and platform updates. You may opt out at any time by contacting support. Lawful basis: consent.

Data Sharing and Disclosure

7zed does not sell, lease, or trade your personal data to any third party for their own commercial use. We share player data only in the specific, limited circumstances described below, and only to the extent necessary for each stated purpose. All third-party recipients of 7zed player data are contractually bound to process that data in accordance with applicable data protection standards.

1. Payment processors: Financial data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely for the purpose of processing deposit and withdrawal transactions. These providers operate under their own privacy policies and are regulated financial entities.
2. Identity verification services: Where 7zed uses a third-party KYC or identity verification provider to process and authenticate player documents, your identity data and verification documents may be shared with that provider. Results are returned to 7zed and the third party does not retain your data beyond the verification process.
3. Game software providers: When you play a game provided by a third-party studio (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, or NetEnt), the game provider's software may process certain technical data such as your session ID and game activity for game integrity and fairness certification purposes. Game providers do not receive your identity or contact data.
4. Legal and regulatory authorities: 7zed may disclose personal data to law enforcement agencies, financial regulatory bodies, or other official authorities where required to do so by law, or where disclosure is necessary to investigate fraud, money laundering, or other illegal activity. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
5. Professional advisors: In limited circumstances, 7zed may share relevant data with legal counsel, auditors, or compliance consultants who are bound by professional confidentiality obligations and who process the data solely to advise or assist 7zed in meeting its legal and regulatory obligations.
6. Business transfers: In the event that 7zed undergoes a corporate restructuring, merger, acquisition, or sale of assets, player data may be transferred to the successor entity as part of that transaction. Players will be notified of any such change in data controller via the platform and registered email address prior to data transfer.

Cookies and Tracking Technologies

The 7zed platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how the platform is used so that we can continue to improve it. A cookie is a small text file placed on your device by a website when you visit it. Cookies cannot run programmes or deliver viruses to your device, and they do not give 7zed access to your device or any personal data beyond what you choose to share.

You can manage your cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies from specific websites. Please note that disabling strictly necessary cookies will prevent the 7zed platform from functioning correctly — you will not be able to log in or complete transactions if these cookies are blocked. Blocking functional or analytics cookies will not prevent you from using the platform but may affect your experience.

7zed does not use third-party advertising cookies or behavioural profiling cookies. We do not participate in cross-site tracking networks or serve targeted advertisements based on your browsing history outside of the 7zed platform.

Data Security and Storage

7zed takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly to reflect the current threat landscape and best practices in data security.

• Encryption in transit: All communication between your browser or device and the 7zed platform is encrypted using 256-bit SSL/TLS protocols. The platform enforces HTTPS across all pages — unencrypted connections are automatically redirected.
• Encryption at rest: Sensitive data stored on 7zed's servers — including identity documents, payment information, and account credentials — is encrypted at rest using industry-standard encryption algorithms. Database access is restricted by role-based access controls.
• Access controls: Access to player personal data within 7zed's internal systems is limited to staff members who have a direct operational need to access it (for example, compliance officers reviewing KYC documents, or support agents handling an account query). All internal access is logged and subject to periodic audit.
• Intrusion detection and monitoring: 7zed's infrastructure is continuously monitored for unusual access patterns, attempted breaches, and security anomalies. Automated alerting systems escalate potential security incidents to our technical team within minutes of detection.
• Password security: Account passwords are hashed and salted using strong cryptographic algorithms before storage. 7zed staff cannot see your plain-text password and will never ask you to reveal it. You are responsible for choosing a strong, unique password and keeping it confidential.
• Data breach response: In the event of a confirmed personal data breach that poses a risk to affected players, 7zed will notify affected individuals via their registered email address as promptly as possible. The notification will describe the nature of the breach, the data affected, and the steps taken to mitigate the impact.

While 7zed implements robust security measures, no internet-based platform can guarantee absolute security against all possible threats. You also have a role to play in protecting your account — use a strong and unique password, never share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

Your Privacy Rights

As a player whose personal data is processed by 7zed, you have a number of rights regarding your personal information. 7zed is committed to honouring these rights and to making the process of exercising them as straightforward as possible. To make a request under any of the rights listed below, please contact the 7zed support team via live chat or at [email protected] with the subject line "Privacy Rights Request".

• Right of access: You have the right to request a copy of all personal data that 7zed holds about you, along with information about how that data is being used. We will provide this information free of charge within 30 days of receiving a valid request.
• Right to rectification: If any personal data held by 7zed is inaccurate or incomplete, you have the right to request that it be corrected. We will update the relevant records promptly following identity verification.
• Right to erasure: In certain circumstances, you have the right to request that 7zed delete your personal data. This right may be limited where 7zed is required to retain data to comply with legal obligations (for example, anti-money-laundering record-keeping requirements) or where data is necessary to resolve a pending dispute.
• Right to restriction of processing: You have the right to request that 7zed restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being considered.
• Right to object: You have the right to object to the processing of your personal data where the lawful basis for processing is 7zed's legitimate interest. Where such an objection is received, 7zed will assess whether its legitimate interest in the processing overrides your interests, rights, and freedoms.
• Right to data portability: Where your data is processed on the basis of your consent or the performance of a contract, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where 7zed processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Data Retention

7zed retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. Different categories of data are subject to different retention periods, as described below. When data is no longer required, it is securely deleted or permanently anonymised so that it can no longer be linked to an individual player.

Where 7zed is legally obligated to retain data for a minimum period (for example, under anti-money-laundering regulations), a request to erase that data under your right to erasure cannot be fulfilled until the mandatory retention period has elapsed. In such cases, 7zed will restrict access to the data so that it is used only for compliance purposes during the mandatory retention period.

Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way 7zed handles your personal information, please contact the 7zed support team using the details below. All privacy-related enquiries are handled with strict confidentiality and will be responded to within the timeframes stated in this Policy .

• Live chat: The fastest way to reach 7zed is via the live chat feature available directly on the platform. Live chat is staffed 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid and Victory Day. Response times are typically under 2 minutes during peak hours.
• Email: For formal privacy rights requests, data breach notifications, or complaints, please email [email protected] with a clear subject line (e.g., "Right of Access Request", "Data Erasure Request", or "Privacy Complaint"). Include your registered username and a description of your request. Do not include passwords or full payment card numbers in emails.
• Support hours: The 7zed support team operates around the clock in Bangladesh Standard Time (BST, UTC+6). All email enquiries are acknowledged within 24 hours and substantively responded to within 5 business days for general queries, or within 30 days for formal privacy rights requests.

If you are not satisfied with 7zed's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. 7zed takes all privacy complaints seriously and will cooperate fully with any regulatory investigation conducted in good faith.

This Privacy Policy was last reviewed and updated in January 2026. 7zed reserves the right to amend this policy at any time to reflect changes in applicable law, platform features, or data processing practices. Where material changes are made, registered players will be notified via their registered email address or via a prominent notice on the platform prior to the changes taking effect. Continued use of the 7zed platform following notification of a policy update constitutes acceptance of the revised policy.